Terms of Use

Last updated: October 30, 2025

📋 IMPORTANT INFORMATION

⚠️ READ CAREFULLY

These Terms of Use establish the legal conditions for using all services offered by Quero Automação. By using our platform, you fully agree to all the terms described herein.

Please read all content carefully before using our services.

📖 TABLE OF CONTENTS

Definitions
Acceptance of Terms
Purpose and Services Offered
Capacity to Contract
Registration and User Account
Online Store and Product Purchases
Home Automation Course
Quero Automação App
Payment Methods and Amounts
Cancellation and Refund Policy
Intellectual Property
Proper Use of the Platform
Prohibited Conduct
Privacy and Data Protection
Responsibilities and Limitations
Warranties and Returns
Sanctions and Account Suspension
Modifications to Terms
General Provisions
Applicable Law and Jurisdiction
Contact

1. DEFINITIONS

To facilitate understanding of these Terms, we define the following concepts:

Quero Automação, “We” or “Company”

QUERO AUTOMAÇÃO TECNOLOGIA DA INFORMAÇÃO LTDA., a private legal entity registered under CNPJ No. 32.460.281/0001-51, headquartered at Rua Furnas, No. 98, Brooklin District, São Paulo/SP, ZIP Code 04562-050, Brazil.

User, “You” or “Customer”

An individual or legal entity that uses any of the services offered by Quero Automação, including website visitors, buyers, course students, or app users.

Platform

The set of digital services offered by Quero Automação, including:

Website: queroautomacao.com.br, store.queroautomacao.com.br, master.queroautomacao.com.br, and queroautomacao.com
Application: Quero Automação App (iOS and Android)
Online Store: National (Brazil) and International
Online Courses: Home automation education platform

Products

Home automation equipment, IoT (Internet of Things) devices, accessories, and other physical products sold in our online stores.

Services

Services offered by Quero Automação, including:

Access to the automation management app
Courses and training
Technical support
Consulting

User Account

Personal registration created by the User on the Platform, identified by email and password, which allows access to services.

2. ACCEPTANCE OF TERMS

2.1. Agreement

By using any service from Quero Automação, you declare that:

✅ You have read and fully understood these Terms of Use
✅ You have read and understood the Privacy Policy
✅ You accept and agree to comply with all established conditions
✅ You have legal capacity to enter into this agreement

2.2. Non-Agreement

If you do not agree with any part of these Terms, you should NOT:

❌ Create an account on the Platform
❌ Use the application
❌ Make purchases in our stores
❌ Contract our courses or services

2.3. Related Documents

These Terms of Use should be read in conjunction with:

📄 Privacy Policy
📄 Specific terms for each contracted service
📄 Warranty and Return Policies

3. PURPOSE AND SERVICES OFFERED

3.1. Service Description

Quero Automação offers the following services through the Platform:

🛒 Online Store

Brazil Store: Sale of home automation products for the Brazilian market
International Store: Sale of products for the international market
Detailed product descriptions, technical specifications, and prices
Shopping cart and checkout system
Multiple payment methods
Order tracking

📱 Quero Automação App

Platform for managing IoT devices
Remote control of home automation equipment
Creation of customized routines and automations
Real-time monitoring
Energy consumption analysis
Integration with various compatible devices

🎓 Home Automation Course

Online training on home automation
Educational materials in video and text format
Practical exercises and assessments
Completion certificate
Pedagogical support
Access to student community

💬 Support and Customer Service

Technical support for products and services
Service via WhatsApp and Email
Help center with tutorials

3.2. Nature of Services

Important:

Quero Automação acts as manufacturer and distributor of products sold in its stores
Quero Automação is a service provider related to the app and courses
Some devices are supplied by third-party partners and manufacturers
Product warranties follow Warranty and Return policies and Brazilian legislation

3.3. Service Availability

Services are available:

✅ 24 hours a day, 7 days a week (Platform and App access)
✅ Support: Monday to Friday, 9 AM to 5 PM (Brasília time)
⚠️ We reserve the right to perform scheduled maintenance without prior notice

4. CAPACITY TO CONTRACT

4.1. Legal Capacity

To use Quero Automação’s services, you must:

✅ Be at least 18 years old
✅ Have full civil capacity to contract
✅ Comply with Brazilian legislation
✅ Provide true and accurate information

4.2. Minors

⚠️ ATTENTION – MINORS UNDER 18 YEARS OLD

Minors under 18 years old CANNOT create accounts or use services without authorization and supervision from parents or legal guardians.

If you are under 18 years old:

❌ Do not create an account in your own name
✅ Ask your parents or guardians to create the account
✅ Use services only under the supervision of a responsible adult

Parents or guardians are fully responsible for acts performed by minors under their responsibility.

4.3. Legal Entities

Legal entities may use our services, provided that:

✅ They are properly established and registered with a Tax ID
✅ Registration is done by a legal representative with appropriate authority
✅ They provide corporate documentation when requested

4.4. Prohibitions

The following CANNOT use our services:

❌ Persons without civil capacity
❌ Minors without authorization
❌ Previously banned or suspended users
❌ Persons or companies who previously violated these Terms
❌ Companies or persons under legal or administrative sanctions

5. REGISTRATION AND USER ACCOUNT

5.1. Account Creation

To create an account, you must:

Access the Platform (website or app)
Click “Create Account” or “Register”
Fill in all required fields with true information
Confirm your email through the sent link

By creating an account, you agree and accept these Terms of Use and our Privacy Policy.

5.2. Required Information

To complete registration, you must provide:

Information	Required	Purpose
Full name	Yes	Identification
Email	Yes	Login and communication
Tax ID (CPF/CNPJ)	Yes (for purchases)	Invoice issuance
Phone	Yes	Contact and security
Complete address	Yes (for purchases)	Product delivery
Password	Yes	Account security

5.3. Information Accuracy

⚠️ USER RESPONSIBILITY

You are fully responsible for:

✅ Providing true, accurate, and up-to-date information
✅ Keeping your registration data always updated
✅ Immediately reporting any changes to your data
✅ Consequences arising from false, incorrect, or outdated information

False information may result in:

❌ Account suspension or cancellation
❌ Order cancellation
❌ Inability to issue invoices
❌ Product delivery problems
❌ Civil and criminal liability

5.4. Account Security

🔐 Login and Password Protection

It is your responsibility to:

✅ Create a strong and secure password
✅ Never share your password with third parties
✅ Not disclose your login credentials
✅ Log out when using shared computers
✅ Change your password periodically
✅ Notify immediately if you suspect unauthorized use

Important:

⚠️ You are responsible for all actions performed on your account
⚠️ Quero Automação is not responsible for losses arising from improper use of your credentials
⚠️ We will never request your password by email, phone, or social media

5.5. Identity Verification

Quero Automação reserves the right to:

✅ Request additional documents for identity verification
✅ Suspend accounts until data confirmation
✅ Refuse suspicious or fraudulent registrations
✅ Perform periodic security checks

5.6. Account Suspension and Cancellation

Quero Automação may suspend or cancel your account if:

❌ There is a violation of these Terms of Use
❌ False information is provided
❌ There is suspicion of fraud
❌ There is suspicious or irregular activity
❌ You violate third-party rights
❌ By court order or competent authority
❌ The account remains inactive for more than 12 consecutive months

5.7. Non-Transferability of Account

❌ IT IS STRICTLY PROHIBITED TO:

Sell, rent, or transfer your account
Lend your credentials to third parties
Allow other people to use your account
Create accounts on behalf of third parties without authorization

6. ONLINE STORE AND PRODUCT PURCHASES

6.1. Product Catalog

In our online store, you will find:

Detailed product descriptions
Technical specifications
Illustrative images
Updated prices
Stock availability information
Estimated delivery times
Warranty information

6.2. Purchase Process

To make a purchase:

Browse the catalog and select desired products
Add products to shopping cart
Review items in cart
Fill in or confirm delivery address
Choose payment method
Review order summary
Confirm purchase
Wait for email confirmation

6.3. Contract Formation

⚠️ IMPORTANT – CONTRACT FORMATION

Contract stages:

Offer: Product display on the website is an invitation to offer, not a binding offer
Proposal: By completing the order, you are making a purchase proposal
Acceptance: The contract is only formed after our order confirmation

We reserve the right to:

✅ Refuse or cancel orders for legitimate reasons
✅ Correct price or description errors
✅ Limit quantities per order
✅ Request additional information before confirming the order

6.4. Prices and Conditions

About prices:

✅ All prices are in Brazilian Reais (R$) or US Dollars (USD), depending on the store
✅ Taxes are not included in the product price, except for some regions
✅ Shipping is not included in the product price
✅ Prices subject to change without prior notice
✅ In case of obvious price error, we reserve the right to cancel the order

6.5. Stock Availability

⚠️ Product availability is subject to stock.

In case of unavailability after order confirmation:

✅ We will contact you to offer alternatives
✅ You can choose a similar product or cancel the order
✅ Refund will be made using the same payment method
✅ There will be no additional costs for you

6.6. Delivery

Delivery information:

📦 Delivery Time

Estimated times begin counting after payment confirmation
Times vary according to delivery region and chosen method
Informed times are business days, not including Saturdays, Sundays, and holidays
Delays due to force majeure are not our responsibility

📍 Coverage Area

Brazil Store: Throughout the national territory
International Store: According to served countries

6.7. Order Receipt

⚠️ IMPORTANT – WHEN RECEIVING THE ORDER

You must:

✅ Check the integrity of the packaging
✅ Verify that products match the order
✅ Check quantities and specifications
✅ Record any damage in the presence of the delivery person
✅ Keep the invoice and packaging for 7 days

In case of problems:

✅ DO NOT refuse delivery without contacting our support
✅ Photograph any visible damage
✅ Contact us immediately
✅ Inform the order number and describe the problem

6.8. Invoice

All purchases include:

✅ Electronic Invoice (NF-e) sent by email
✅ DANFE (simplified version) inside the packaging
✅ Issuance in accordance with current legislation

7. HOME AUTOMATION COURSE

7.1. Course Description

Our course offers:

📚 Complete curriculum on home automation
🎥 Recorded and live video lessons (depending on modality)
📝 Supplementary educational materials (PDFs, e-books)
💻 Access to online teaching platform
👨‍🏫 Pedagogical support
🏆 Digital completion certificate
👥 Access to student community

7.2. Content Access

After course purchase confirmation:

✅ You will receive an email with access instructions
✅ Course access will be released immediately
✅ You can access content for the contracted period
✅ The period starts counting from access release

Access modalities:

Lifetime access (permanent)
Access for a determined period (12 months, 6 months, etc.)
As specified in the course description

7.3. Certificate

To obtain the certificate:

✅ Complete 100% of classes
✅ Have payment up to date

About the certificate:

✅ Digital format (PDF)
✅ Available for download on the platform
✅ Valid throughout national territory
✅ Contains workload and curriculum

7.4. Student Responsibilities

As a student, you must:

✅ Keep your access credentials confidential
✅ Not share course content with third parties
✅ Respect copyright of materials
✅ Use the platform appropriately
✅ Participate respectfully in interactions with other students

7.5. Course Intellectual Property

⚠️ COPYRIGHT PROTECTION

IT IS STRICTLY PROHIBITED TO:

❌ Record or copy classes
❌ Reproduce educational materials
❌ Share login and password
❌ Distribute content by any means
❌ Use content for commercial purposes
❌ Reverse engineer systems

Violations may result in:

❌ Immediate suspension or cancellation of access
❌ Loss of right to certificate
❌ Civil and criminal liability
❌ Obligation to indemnify for damages caused

8. QUERO AUTOMAÇÃO APP

8.1. App Features

The Quero Automação app allows:

📱 Remote control of IoT devices
⏰ Creation of customized routines and automations
📊 Real-time energy consumption monitoring
🔔 Receive notifications and alerts
👥 Share access with family members (when applicable)
📈 View device usage history
🌐 Integrate devices from multiple manufacturers
🎨 Customize scenarios and environments

8.2. License of Use

By installing and using the app, you receive a license that is:

✅ Non-exclusive: Other users can also use it
✅ Non-transferable: Linked to your personal account (access email)
✅ Limited: Check App limits at this link
✅ Revocable: We may cancel in case of Terms violation

8.3. Technical Requirements

Platform	Minimum Version	Requirements
iOS	iOS 12.0 or higher	iPhone, iPad, or iPod touch
Android	Android 6.0 or higher	Smartphone or Tablet
Connection	Wi-Fi or Mobile Data	Stable internet

8.4. Device Compatibility

⚠️ IMPORTANT – COMPATIBILITY

The app is compatible with devices that follow supported protocols. Before purchasing an IoT device, verify:

✅ List of compatible devices on our website
✅ Product technical specifications
✅ Connectivity requirements

We are not responsible for:

❌ Incompatibility of non-approved devices
❌ Problems caused by third-party devices
❌ Failures in devices outside specifications

8.5. You as Data Controller

⚠️ ATTENTION

When you use the Quero Automação App to monitor or collect data from third parties through IoT devices (cameras, sensors, etc.), YOU act as DATA CONTROLLER, and Quero Automação acts only as DATA PROCESSOR.

This means that YOU are responsible for:

✅ Obtaining consent from monitored persons
✅ Informing about data collection and use
✅ Ensuring legitimacy of monitoring
✅ Respecting third-party privacy
✅ Complying with LGPD and other applicable laws
✅ Maintaining record of obtained consents

Examples:

Cameras that record visitors or employees
Sensors that monitor family members’ presence
Devices that collect third-party data

You may be held civilly and criminally liable for improper use of devices.

8.6. Service Limitations

You acknowledge and agree that:

⚠️ The app depends on internet connection
⚠️ Functionality depends on third-party servers
⚠️ Temporary interruptions may occur
⚠️ Some features depend on subscription (if applicable)
⚠️ Quero Automação does not guarantee 100% uptime

9. PAYMENTS

9.1. Transaction Security

For your security, we may request:

✅ Identification documents
✅ Proof of residence
✅ Photo holding the document
✅ Confirmation of card ownership

These measures are to protect you and prevent fraud.

9.2. Price Changes

Prices displayed on the Platform:

✅ Are subject to change without prior notice
✅ Are valid only at the time of purchase
✅ Obvious errors may be corrected
✅ Promotions have a determined period

10. CANCELLATION AND REFUND POLICY

10.1. Right of Withdrawal (Brazilian Consumer Defense Code)

✅ LEGALLY GUARANTEED RIGHT

According to the Brazilian Consumer Defense Code (Art. 49), you have the right to withdraw from the purchase within 7 (seven) calendar days from:

📦 Product receipt (store purchases)
📚 Service contracting (courses and subscriptions)

Conditions to exercise the right:

✅ Product must be in perfect condition
✅ Original packaging intact
✅ All accessories and manuals included
✅ Invoice preserved
✅ Product cannot have been used or installed

Refund:

✅ Full product value
✅ Shipping value will be refunded
✅ Timeframe: up to 60 days after request
✅ Same payment method used for purchase

10.2. Order Cancellation

Before Shipping:

✅ You can cancel free of charge
✅ Request via website, app, or customer service
✅ Full refund within 60 days

After Shipping:

✅ You can refuse receipt
✅ Or request return within legal period
✅ Product will be returned to sender
✅ Refund after receipt and inspection

10.3. Course Cancellation

📚 Course Cancellation Policy

Within 7 days of purchase:

✅ Full refund
✅ Even if you accessed the content
✅ According to Right of Withdrawal

After 7 days of purchase:

The 7-day right of withdrawal applies
After this period, there is no refund

10.4. Subscription Cancellation (if applicable)

If there are subscription plans in the future:

✅ You can cancel at any time
✅ Access remains until the end of paid period
✅ No proportional refund after 7 days
✅ Cancellation prevents automatic renewal charge

10.5. Defective Products

⚠️ PRODUCT WITH MANUFACTURING DEFECT

If the product has a manufacturing defect:

Within the contractual warranty period (1 year):

✅ Contact us immediately
✅ We will send to authorized technical service
✅ Repair time: up to 30 days
✅ If repair is not possible, you can choose:
- Exchange for new product
- Full refund
- Proportional price reduction

10.6. Refund Process

How to request:

Contact via email: [email protected]
Inform order number and reason
Wait for return instructions (if applicable)
Send product as instructed
Wait for inspection and approval
Receive refund

Refund timeframes:

Credit Card: Reversal in 1-2 statements
Pix/Boleto: Deposit within 10 business days after approval
Maximum total time: 60 days (according to CDC)

11. INTELLECTUAL PROPERTY

11.1. Quero Automação Rights

The following are the exclusive property of Quero Automação:

✅ Name “Quero Automação” and variations
✅ Logos, trademarks, and symbols
✅ Platform layout and design
✅ Systems source code
✅ Database
✅ Course content (video lessons, texts, exercises)
✅ Marketing materials
✅ Original photographs and illustrations
✅ Texts and product descriptions

All protected by Brazilian intellectual property legislation (Law 9.610/98, Law 9.279/96, and others).

11.2. Permitted Use

You may:

✅ Browse and view Platform content
✅ Download materials expressly made available for this purpose
✅ Share links to our pages
✅ Print pages for personal and non-commercial use

11.3. Prohibited Use

❌ IT IS STRICTLY PROHIBITED TO:

Copy, reproduce, or distribute content without authorization
Modify or create derivative works
Use trademark, logo, or visual elements without permission
Reverse engineer systems
Extract data through bots, crawlers, or scrapers
Reproduce Platform layout or design
Use content for commercial purposes without license
Remove copyright notices

Violations may result in:

Account suspension or cancellation
Legal action for copyright infringement
Obligation to indemnify for damages caused
Criminal liability (when applicable)

11.4. Third-Party Property

The Platform may contain:

✅ Partner manufacturer product brands
✅ Payment processor logos
✅ Third-party security seals
✅ Links to external websites

These elements remain the property of their respective owners. Their use on the Platform is authorized through license or legal permission.

11.5. User-Generated Content

By submitting content to the Platform (comments, reviews, photos, etc.):

✅ You retain ownership of your content
✅ You grant Quero Automação a non-exclusive, free, worldwide, and perpetual license to use, reproduce, modify, and display this content
✅ You declare that the content is original or that you have rights to share it
✅ You are responsible for violations of third-party rights

12. PROPER USE OF THE PLATFORM

12.1. User Obligations

By using the Platform, you commit to:

✅ Provide true and updated information
✅ Maintain security of your access credentials
✅ Use the Platform only for lawful purposes
✅ Respect the rights of other users
✅ Comply with all applicable laws
✅ Not interfere with Platform operation
✅ Immediately notify about unauthorized use of your account
✅ Respect intellectual property rights
✅ Not practice acts that may harm Quero Automação or third parties

12.2. Platform Availability

Quero Automação strives to keep the Platform available 24/7, however:

⚠️ We do not guarantee uninterrupted availability
⚠️ Scheduled maintenance may occur (without prior notice)
⚠️ Unforeseen technical failures may occur
⚠️ We depend on third-party services (internet, hosting, etc.)

In case of unavailability:

✅ We will work to restore service as quickly as possible
✅ We will inform about the problem when relevant
❌ We are not responsible for damages arising from unavailability

12.3. User Requirements

To properly use the Platform, you must:

✅ Have stable internet connection
✅ Use updated browser (Chrome, Firefox, Safari, Edge)
✅ Enable JavaScript
✅ Accept essential cookies
✅ Have updated security software (antivirus, firewall)

⚠️ Quero Automação is not responsible for problems caused by:

Outdated or inadequate equipment
Unstable internet connection
Incompatible browsers
Security software that blocks functionalities
Viruses or malware on user’s equipment

13. PROHIBITED CONDUCT

❌ IT IS STRICTLY PROHIBITED:

🚫 Illegal Activities

Use the Platform for any illegal purpose
Violate laws, regulations, or third-party rights
Promote criminal activities
Launder money or finance illicit activities

🚫 Fraud and Falsification

Provide false or misleading information
Use third-party identities without authorization
Use fraudulent credit cards or payment methods
Create multiple accounts to obtain undue advantages
Manipulate rating or ranking systems

🚫 Attacks and Interference

Attempt to access restricted Platform areas
Perform denial of service (DDoS) attacks
Inject malicious code (viruses, malware, trojans)
Reverse engineer systems
Bypass security measures
Intentionally overload servers
Use bots, scrapers, or automated tools without authorization

🚫 Intellectual Property Violation

Copy, reproduce, or distribute content without authorization
Improperly use protected trademarks, logos, or elements
Pirate courses or materials
Share access credentials

🚫 Offensive Conduct

Publish offensive, defamatory, or slanderous content
Practice discrimination, racism, or prejudice
Engage in harassment, bullying, or stalking
Publish pornographic or obscene content
Incite violence or hatred

🚫 Spam and Unauthorized Advertising

Send spam or unsolicited communications
Advertise third-party products/services without authorization
Promote pyramid schemes or fraud

🚫 Unauthorized Commercial Use

Resell purchased products as if they were Quero Automação
Use the Platform for commercial purposes without authorization
Extract data for competitive purposes

13.2. Consequences

Practicing any prohibited conduct may result in:

⚠️ Warning
⚠️ Temporary account suspension
⚠️ Permanent suspension (ban)
⚠️ Order cancellation
⚠️ Loss of credits and benefits
⚠️ Notification to competent authorities
⚠️ Legal action for damages caused
⚠️ Civil and criminal liability

14. PRIVACY AND DATA PROTECTION

14.1. Privacy Policy

The collection, use, storage, and sharing of your personal data are governed by our Privacy Policy, which is an integral part of these Terms of Use.

Read carefully: 📄 Privacy Policy

By using the Platform, you agree to the practices described in the Privacy Policy.

14.2. LGPD Compliance

Quero Automação is committed to the General Data Protection Law (LGPD – Law 13.709/2018):

✅ We only collect necessary data
✅ We use data for specific and legitimate purposes
✅ We keep data secure and protected
✅ We respect all your rights as data subject
✅ We have a Data Protection Officer (DPO)

14.3. Your Rights

According to LGPD, you have the right to:

✅ Confirm the existence of processing
✅ Access your data
✅ Correct incomplete, inaccurate, or outdated data
✅ Anonymize, block, or delete data
✅ Request data portability
✅ Delete data processed with consent
✅ Be informed about data sharing
✅ Revoke consent

To exercise your rights: [email protected]

14.4. Cookies

We use cookies and similar technologies. Consult our Privacy Policy for more information.

15. RESPONSIBILITIES AND LIMITATIONS

15.1. Quero Automação Responsibilities

Quero Automação commits to:

✅ Deliver products as described
✅ Process orders correctly
✅ Protect your personal data
✅ Provide adequate support
✅ Respect consumer rights
✅ Meet informed deadlines (except unforeseen circumstances)
✅ Honor legal and contractual warranties

15.2. Limitations of Liability

⚠️ Quero Automação is NOT responsible for:

📱 Devices and Compatibility

Incompatibility of third-party IoT devices
Failures in non-approved devices
Problems caused by improper use of equipment
Damage to devices from poor installation
Damage caused by humidity, temperature, and other harmful elements to equipment

🌐 Connectivity and Third-Party Services

Internet or provider failures
Unavailability of third-party services (cloud, APIs)
Payment gateway problems
Interruptions caused by force majeure

👤 User Actions

Improper use of Platform or products
Sharing credentials
Incorrect device installation
Damage caused by negligence
User violation of third-party privacy

💻 Technical Issues

Viruses or malware on user’s equipment
Incompatibility of outdated browsers
Data loss due to user failure

📦 Carrier

Delays caused by carrier
Strikes or stoppages
Weather problems preventing delivery
Incorrect address provided by buyer

15.3. Exclusion of Damages

To the maximum extent permitted by law, Quero Automação will not be liable for:

❌ Loss of profits
❌ Indirect or consequential damages
❌ Data loss
❌ Moral damages (except if proven willful misconduct or gross negligence)
❌ Damages caused by fortuitous event or force majeure

This limitation does not affect rights guaranteed by the Consumer Defense Code.

15.4. Force Majeure

We will not be held liable for non-compliance with obligations due to:

⚡ Natural disasters (floods, earthquakes, etc.)
⚡ Wars, terrorism, riots
⚡ Strikes or stoppages
⚡ Government actions
⚡ Power or telecommunications failures
⚡ Pandemics or epidemics
⚡ Other events beyond our reasonable control

15.5. Indemnification

You agree to indemnify and hold harmless Quero Automação, its directors, employees, and partners from:

Third-party claims arising from your use of the Platform
Your violation of these Terms
Your violation of third-party rights
Improper use of products or services
Damages caused by your actions or omissions

16. WARRANTIES AND RETURNS

16.1. Legal Warranty

According to the Consumer Defense Code:

✅ Durable products: 90 days legal warranty
✅ Non-durable products: 30 days legal warranty
✅ Period starts from product receipt
✅ Covers apparent and hidden defects

Within this period, you can:

Demand product replacement
Demand full refund
Demand proportional price reduction

16.2. Contractual Warranty

In addition to legal warranty, products have manufacturer’s contractual warranty:

✅ Total period: 12 (twelve) months
✅ Being: 90 (ninety) days legal warranty + 9 (nine) months contractual warranty
✅ Start of counting: From purchase date on invoice
✅ Valid throughout national territory
✅ Covers manufacturing defects
✅ Complete details in Warranty Term accompanying the product

16.3. Warranty Coverage

The warranty exclusively covers:

✅ Manufacturing defects proven by technical analysis
✅ All parts, pieces, and original product components
✅ Manufacturing defects affecting operation
✅ Malfunction arising from manufacturing failures

Solution: Exchange of defective product for new one or repair at Authorized Service, according to technical evaluation.

16.4. Warranty Exclusions

❌ The warranty DOES NOT cover:

a) Improper use or negligence:

Damage caused by misuse, negligence, or accidents
Use not in accordance with User Manual
Incorrect installation or in inappropriate location

b) External agents:

Natural phenomena (lightning, floods, landslides, windstorms)
Variation or overvoltage in electrical network
Excessive humidity or infiltration
Chemical, electromagnetic, or animal influence (insects, rodents)

c) Natural wear:

Natural wear of parts, pieces, and components from use
Aesthetic deterioration that does not affect operation

d) Product violation:

Violated, tampered product or with broken seals
Altered, defaced, or removed serial number
Repair by unauthorized technician

e) Unauthorized modifications:

Hardware or software alterations
Installation of non-original components

f) Digital security:

Fraud, invasions, hackers, or sabotage attempts
Loss of stored data or information
Viruses or malware

16.5. How to Activate Warranty

Step by step:

Contact our support:
- 📧 Email: [email protected]
- 📱 WhatsApp: (11) 94233-5538
- 🕐 Hours: Monday to Friday, 9 AM to 5 PM (Brasília)
Inform order number and problem description
Provide photos/videos of defect (if requested)
Wait for analysis and guidance
Send product for technical analysis (if necessary)
Wait for result: repair, exchange, or refund

Timeframes:

Technical analysis: up to 30 days
If repair is not possible: immediate replacement or refund

⚠️ IMPORTANT: Only Services Authorized by Quero Automação can examine and repair the product during the warranty period. Repair by unauthorized third parties completely voids this warranty.

16.6. Installation and Configuration

⚠️ ATTENTION:

Installation must strictly follow the Product Manual and/or Installation Guide provided
Products requiring technical installation must be installed by qualified and reputable professionals
Installation, configuration, and labor costs are NOT included in product value
Incorrect installation may result in loss of warranty
Accredited professionals: https://queroautomacao.com.br/profissionais

16.7. Home Service

If you request home service:

✅ Consult previously the technical visit fee at the Authorized Service
✅ Product transportation and security (round trip) are customer’s responsibility
✅ If no manufacturing defect is found, customer will bear the costs

16.8. Total Loss of Warranty

The warranty will be completely voided in the following situations:

❌ Defect caused by consumer or third parties (not manufacturing)
❌ Use not in accordance with manual or technical specifications
❌ Violated product or with broken seals
❌ Altered serial number
❌ Repair by unauthorized technical service
❌ Exposure to extreme conditions not provided in specifications
❌ Damage by external agents (lightning, floods, humidity, etc.)

16.9. Consumer Responsibilities

✅ Data protection: Regularly back up all data. Warranty DOES NOT cover data loss
✅ Digital security: Keep software updates current and network protections active against invasions
✅ Preservation: Keep Invoice and original packaging throughout warranty period
✅ Documentation: Provide photos or videos of defect when requested by support

16.10. Limitations and Exemptions

⚠️ Quero Automação is NOT responsible for:

❌ Product installation
❌ Fraud or sabotage attempts
❌ Invasions or cyber attacks
❌ Damage caused by third parties
❌ Loss of profits or indirect damages
❌ Incompatibility with non-approved third-party devices

Electronic equipment: By their nature, electronic and connected equipment are not free from fraud, tampering, or interference that may affect their operation. The consumer must adopt appropriate security measures.

16.11. Complete Warranty Term

For detailed information about the warranty, consult the Warranty Term that accompanies each product or visit our warranty page at: https://queroautomacao.com/pages/warranty

17. SANCTIONS AND ACCOUNT SUSPENSION

17.1. Violations Subject to Sanction

Quero Automação may apply sanctions in case of:

❌ Violation of these Terms of Use
❌ Violation of Privacy Policy
❌ Prohibited conduct described in section 13
❌ Providing false information
❌ Suspicion of fraud
❌ Illegal activities
❌ Harm to third parties or Quero Automação
❌ Abusive use of Platform

17.2. Types of Sanctions

Sanctions may include:

⚠️ Warning

Formal notification about violation
Guidance for regularization
Record in account history

⚠️ Temporary Suspension

Access block for determined period (days/weeks/months)
Inability to make purchases
Restriction of app access
Suspension of courses in progress

⚠️ Permanent Suspension (Ban)

Definitive account cancellation
Loss of all benefits and credits
Inability to create new account
Tax ID blocked for new registrations

⚠️ Other Measures

Cancellation of orders in progress
Retention of amounts (in case of fraud investigation)
Notification to competent authorities
Legal action for damages caused

17.3. Application Process

Before applying serious sanctions:

✅ We will carefully analyze the situation
✅ We will give opportunity for defense (when applicable)
✅ We will notify about applied sanction
✅ We will inform deadline and conditions for regularization (if any)

Exceptions (immediate sanction):

Proven fraud
Illegal activities
Imminent risk to other users
Court order

17.4. Right of Appeal

You can contest a sanction:

✅ Send email to: [email protected]
✅ Inform reason for contest
✅ Present evidence or justifications
✅ Wait for analysis (deadline: up to 15 business days)

The final decision rests with Quero Automação.

17.5. Suspension Consequences

In case of permanent suspension:

❌ Loss of access to all services
❌ Loss of credits, coupons, and benefits
❌ Courses in progress will be cancelled
❌ There will be no refund of amounts (except when required by law)
❌ Orders in progress may be cancelled

Exception: If suspension is unjustified and demonstrably incorrect, we will proceed with proportional refund.

18. MODIFICATIONS TO TERMS

18.1. Right to Modify

Quero Automação reserves the right to modify these Terms of Use at any time to:

✅ Reflect changes in our business practices
✅ Adapt to new laws and regulations
✅ Incorporate new services or functionalities
✅ Improve clarity and understanding
✅ Correct errors or inconsistencies

18.2. Change Notification

When there are relevant changes:

✅ We will publish the new version on the Platform
✅ We will update the “Last updated” date
✅ We will send notification by email (significant changes)

18.3. Acceptance of Changes

You have two options:

✅ Accept Changes

Continue using the Platform normally
Your use after entry into force = tacit acceptance

❌ Do Not Accept Changes

You must notify us within 5 days of publication
Send email to: [email protected]
Your account will be closed under previous Terms
You will lose access to services

If there is no manifestation within 5 days, you will be considered to have accepted the changes.

18.4. Version History

We maintain a history of previous versions available upon request.

19. GENERAL PROVISIONS

19.1. Entire Agreement

These Terms, together with the Privacy Policy and other related documents, constitute the entire agreement between you and Quero Automação.

19.2. Independence of Clauses

If any provision of these Terms is deemed invalid or unenforceable:

✅ Other provisions will remain valid
✅ The invalid provision will be interpreted as close as possible to the original intent
✅ The rest of the agreement will not be affected

19.3. Assignment

You cannot:

❌ Assign, transfer, or delegate your rights or obligations under these Terms

Quero Automação may:

✅ Assign these Terms to controlled, controlling, or affiliated companies
✅ Transfer in case of merger, acquisition, or asset sale
✅ You will be notified of such transfers

19.4. Waiver

Failure to require compliance with any provision of these Terms does not constitute waiver of the right to require it in the future.

19.5. Communications

Our communications to you:

✅ Email
✅ App notification
✅ Website message
✅ SMS (when necessary)
✅ Phone (when necessary)

Your communications to us:

✅ Email: [email protected]
✅ WhatsApp: (11) 94233-5538
✅ Contact form on website
✅ Online chat (business hours)

19.6. Relationship Between Parties

These Terms do not create:

❌ Employment relationship or employment bond
❌ Partnership or partnership relationship
❌ Commercial representation relationship
❌ Franchise relationship
❌ Agency relationship

You are an independent consumer of our products and services.

19.7. Survival

The following provisions will survive termination or ending of these Terms:

✅ Intellectual Property
✅ Limitations of Liability
✅ Indemnification
✅ Privacy and Data Protection
✅ Applicable Law and Jurisdiction

19.8. Interpretation

These Terms:

✅ Are written in Portuguese (Brazil)
✅ Section titles are for reference only
✅ Examples are illustrative, not limiting
✅ “Including” means “including but not limited to”
✅ Singular includes plural and vice versa

20. APPLICABLE LAW AND JURISDICTION

20.1. Applicable Law

These Terms of Use are governed by the laws of the Federative Republic of Brazil, especially:

✅ Consumer Defense Code (Law 8.078/1990)
✅ Internet Civil Framework (Law 12.965/2014)
✅ General Data Protection Law – LGPD (Law 13.709/2018)
✅ Brazilian Civil Code (Law 10.406/2002)
✅ Intellectual Property Legislation
✅ Other applicable laws and regulations

20.2. Choice of Jurisdiction

To resolve any disputes arising from these Terms of Use, the jurisdiction of São Paulo, State of São Paulo, Brazil, is elected, to the exclusion of any other, however privileged it may be.

Exception: For consumer relations, the consumer may opt for the jurisdiction of their domicile, as provided in the Consumer Defense Code.

20.3. Dispute Resolution

In case of doubts or conflicts:

Direct contact: Contact our support for attempted amicable resolution
Mediation: We may suggest mediation or arbitration (optional)
Official platforms: You can file a complaint at:
- Procon of your state
- Consumidor.gov.br
- Reclame Aqui (unofficial, but we monitor)
Legal route: As last option

Our commitment is to always seek an amicable and satisfactory solution for both parties.

21. CONTACT

📞 CUSTOMER SERVICE CENTER

General Email:
📧 [email protected]

Technical Support Email:
🔧 [email protected]

WhatsApp:
📱 (11) 94233-5538

Service Hours:
🕐 Monday to Friday, 9 AM to 5 PM (Brasília time)

🏢 ADDRESS

QUERO AUTOMAÇÃO TECNOLOGIA DA INFORMAÇÃO LTDA.

Rua Furnas, No. 98
Brooklin District
São Paulo/SP – ZIP Code 04562-050
Brazil

Tax ID (CNPJ): 32.460.281/0001-51

🌐 DIGITAL CHANNELS

Website: queroautomacao.com.br
Brazil Store: store.queroautomacao.com.br
International Store: queroautomacao.com

FINAL DECLARATION

By using any service from Quero Automação, you declare that you have read, understood, and fully accepted these Terms of Use and the Privacy Policy.

Thank you for your trust!

Quero Automação Team

Last updated: October 30, 2025
Version: 1.0