Privacy Policy

Thank you for choosing Quero Automação! This Privacy Policy is an integral part of the Terms of Use (“Terms”) that govern the access and use of the “Quero Automação” platform (“Platform” or “Service”), a home management and automation platform, made available and maintained by QUERO AUTOMAÇÃO TECNOLOGIA DA INFORMAÇÃO LTDA., a private legal entity, registered with the CNPJ under No. 32.460.281/0001-51, headquartered at Rua Furnas,  nº 98, Bairro Brooklin, in the city of São Paulo, State of São Paulo, CEP 04562-050 (“Company”, “I want automation”, “we”).

By accepting the Terms of Use of the Quero Automação App, you also grant your free and express consent for us to collect and process your personal data, and all the information necessary for your choice, on how your data is treated, is available in this Privacy Policy.

Access to the Platform can be done through the applications for Android and iOS (“Applications”), available in the respective Application Stores, (“Web Platform”). The use of such content portals, even if only to obtain the Platform’s applications, is subject to the rules of their respective suppliers, including with regard to the collection and processing of personal data by these websites and systems.

This Privacy Policy is available for reading and consultation by the User at any time in the Applications.

The Terms of Use of which this Policy is part are available for reading and consultation by the User, at any time, also in the Applications.

Capitalized terms, where not defined herein, apply to the same definitions as in the Terms of Use.

1. Data Collected and form of collection

Data provided by the User. To use our Service, you must create an Account on our Platform. All Personal Data provided by you for this registration will be stored by us and associated with your user account (“Account”), including, but not limited to: name, email address, contact information, information about your residence, your Equipment, your location, your family. We may also collect any other data, including, but not limited to, images, annotations, professional information, location, among others, indicated by you when using the Platform.

Data collected by Equipment. Compatible Devices that are connected by the User to the Platform may collect personal data, in accordance with their functionalities and in accordance with their own Privacy Policy. The data collected in this way, which are entered into the Platform, will be treated in accordance with this Policy, while other data that transits exclusively through equipment, networks or services of third parties will not be the responsibility of Quero Automação, being governed exclusively by the contracts between the User and such third parties.

Data collected from third parties under the control of the User. The User may use the Platform, in certain cases, to monitor or collect data from third parties, whether they are family members, children, relatives, spouses, employees, collaborators, subcontractors and any other third party that interacts with the connected Equipment or frequents environments controlled or monitored by such Equipment. In this case, THE USER HIMSELF IS, FOR THIS PURPOSE, THE CONTROLLER OF THIS PROCESSING OF THIRD-PARTY DATA, with Quero Automação appearing merely as the Processing Operator. In this case, the data to be effectively collected and processed are defined exclusively by the User, who is responsible for its legitimacy and lawfulness, under the terms of the applicable laws, especially those on privacy and data protection, and Quero Automação has no interference or responsibility over what data is collected and whether such collection is legitimate and legal.

Data collected automatically by the Platform. Our Service automatically collects certain technical information, including but not limited to, the type of device used to access the Service, your connection IP (with date and time of access), your approximate geographic location, your device’s unique identification number (such as MAC Address or IMEI), information about your use of the Service, the software or browser used to access the Service,  the operating system and its version of the device used, among others.

Cookies. Quero Automação may also use standard technology to collect information from Users, such as cookies, in order to improve your browsing experience. However, the use of these technologies may be deactivated by the User at any time, according to the settings of their access device. However, if the User implements such deactivation, we point out that some of the functions offered by the Platform may not work properly.

2. Purposes of the Processing

Data necessary for the provision of the Service. The personal data collected by the service will be used primarily for the provision of the Service itself. We use this data only for the purposes described in this Policy. As the Platform does not function without most such data, its collection and processing are founded especially on such a need.

Data required for secondary functionality. Some data is collected and used to enable the operation of ancillary services to the Service, such as contact information used to send you important information about the Service, your Account, or other relevant news. In addition, such data may be used to enable functions that are not mandatory, which includes specific modules related to the different types of compatible Equipment, which may or may not be connected by the User. The collection and processing of this data is based, in particular, on such a need and on the request of the User himself.

Data collected to comply with legal obligations. We are required by law to retain some basic log data for access to our Service, including, but not limited to, the IP address of the originating connection, with date and time. Such data is kept for a minimum period of 6 months. Eventually, other data may also be stored to comply with legal obligations.

Data collected for Platform improvement and technical support. We may use, for example, technical information collected from your device to facilitate the process of supporting and providing technical assistance in the event of a bug or malfunction of the Service. We also use the data collected, mainly, but not exclusively, the data collected from the use of the Platform and technical information from your device to improve the Platform itself, adding functionalities or improving other aspects of it and its navigability.

Targeting of offers and advertising. We may also use the data collected to target you with offers and advertisements that we think may be of interest to you. Such offers and advertisements will, whenever possible, be related to the Platform or to Quero Automação. You may choose to prevent such communications, when they are made by direct communication and not by integrated systems, by opting out of such communications.

Secondary Purposes. The Company may also use the data collected for secondary purposes that are not conflicting or excessive in relation to the purposes listed above, including for the sale of databases to third parties, always in accordance with Brazilian law, based on its legitimate interest, except in cases where the User’s legal rights and guarantees prevail.

User as Controller of Processing. In cases where the Platform is used by the User for monitoring and collecting data from third parties, whether they are family members, children, relatives, spouses, employees, collaborators, subcontractors and any other third party that interacts with the connected Equipment or frequents environments controlled or monitored by such Equipment, THE USER HIMSELF IS, FOR THIS PURPOSE, THE CONTROLLER OF SUCH PROCESSING OF THIRD-PARTY DATA,  with Quero Automação appearing merely as the Treatment Operator. In this case, the purposes of the processing are defined exclusively by the User, who is responsible for its legitimacy and lawfulness, under the terms of the applicable laws, especially those on privacy and data protection, and Quero Automação has no interference or responsibility for such purposes for the use of the data. In particular, in this case, the User is the SOLE RESPONSIBLE for obtaining the consent of such third parties or for justifying such processing on other applicable legal bases.

3. Data Retention

Provision of the Service and Features. The data collected and used to enable the use of the Platform and its functionalities, including those voluntarily provided by the User, will be maintained as long as the relationship between the User and Quero Automação exists, and without its conservation, it is not possible to make the Platform and its functionalities available.

Offers and advertising. The data collected used for promotional actions, targeting of offers and advertising will be kept as long as the relationship between the User and Quero Automação exists, or as long as, for specific means of communication, the User does not opt-out to cancel the receipt of such communications.

Platform Improvement and Technical Support. The data collected to allow the improvement of the Platform and to provide technical support will be kept for the time necessary for the implementation or provision of the specific assistance requested by the User, and may be permanently deleted or anonymized to compose an aggregated database for statistical purposes.

Legal Obligations. The data collected and maintained for the purpose of complying with legal obligations by the Company will be kept for the period indicated in the Law.

Defense of rights. Eventually, certain relevant data, always considering the minimum necessary, may be stored beyond the period described above, for the purpose of defending Quero Automação’s rights through judicial or extrajudicial means.

Provision of recording storage service. If the User contracts the Video Cloud Recording service, which consists of storing recordings from security cameras connected to the Platform in a cloud service, such recordings will be kept for up to 30 (thirty) days, as determined by the User himself, who may opt for shorter retention periods, acting as the Controller of such data processing.

4. Security and confidentiality

Logical and organizational security. Quero Automação considers all information collected through the Platform confidential, ensuring that it will be treated and stored in accordance with the provisions of this Policy and with the adoption of appropriate logical and organizational security measures, according to the degree of sensitivity of the data and the risks inherent to the activity. Such measures will follow reasonable standards of security and confidentiality, using, for example, encryption, secure connections, among others.

Backup and integrity. Quero Automação performs periodic backups of its database, in order to ensure the continuity of the service in case of failure. Backups will be restored directly by Quero Automação, whenever violation, unauthorized modification, or data loss is identified. The backups performed are not intended to restore data accidentally or unaccidentally deleted by the Users, so it is not possible to restore data in these cases.

Communication and international transfers. In the event of communication of personal data to third parties, whether they are operators or not, or in the case of international transfers, the Company guarantees that all entities that may receive such data will be bound by specific contractual clauses or data confidentiality and security agreements, in order to impose the same security obligations on such third parties or recipients of foreign data,  integrity and confidentiality described in this Policy. In addition, in cases of international data transfer, the Company will ensure that such transfer occurs within the legal hypotheses acceptable to personal data protection standards to be required of the recipient of such data.

5. Communication and shared use

Communication to processing operators. Quero Automação may share the data collected through the Platform with service providers, subcontractors or other suppliers that act, under the direction of Quero Automação, in the processing of personal data collected through the Platform, as processing operators in order to allow the correct provision of the Platform to Users.

Communication to third parties. Quero Automação may share the data collected through the Platform with third parties in the situations described below:

a) With partner companies of Quero Automação, for promotional, advertising and statistical purposes, as indicated in this Policy;

b) To protect the interests of Quero Automação in any type of conflict, including lawsuits;

c) In the case of transactions and corporate changes involving Quero Automação, in which case the transfer of information will be necessary for the continuity of services and delivery of products;

d) By court order or by request of administrative authorities that have legal competence for its request; or

e) Upon request of the User himself, acting as Controller of the processing of third-party data, carried out through the Platform.

Shared Use. Quero Automação may share data with public entities, at their request, for projects of interest to Quero Automação and/or of public interest, and the Company undertakes to provide Users with all applicable information, as provided for in the LGPD, whenever such shared use occurs.

6. International Transfers

Personal data collected during the use of the Platform may be processed by ourselves or by affiliates or subcontractors. Our company is established in Brazil, but our affiliates, subcontractors or partners may be based or may process data in other countries. In this case, we guarantee that affiliates and subcontractors will also be subject to the obligations of this Policy, as provided in the “Security and Confidentiality” section of this document. Thus, by agreeing to this Policy and the associated Terms of Use, you also agree that your data may be subject to international transfers to affiliates or subcontractors, and you declare to be aware of all the guarantees applicable to processing abroad, according to this Privacy Policy and related Terms of Use.

7. Data Subject Rights

Holder’s Rights. The holder of the personal data collected and processed has the following rights, in accordance with the General Data Protection Law (Law No. 13,709/2018):

a) Confirmation of the existence of the processing;

b) Access to data;

c) Correction of incomplete, inaccurate or outdated data;

d) Anonymization, blocking or deletion of unnecessary, excessive or processed data in non-compliance with the provisions of the Law;

e) Portability of data to another service or product provider, safeguarding the commercial and industrial secrets of Quero Automação;

f) Deletion of data processed with the consent of the data subject, except in the cases of legal custody and others provided for by law;

g) All pertinent information, as required by Law and made available in this document and in other places accessible to the User;

h) Revocation of consent, when the processing is based on it.

Form and conditions of exercise. The rights mentioned above will be guaranteed and may be exercised under the exact terms described in the General Data Protection Law.

Data Deletion. The deletion of data stored by Quero Automação may be requested, under the conditions established by the General Data Protection Law, through the Platform’s tools or suporte@queroautomacao.com.br e-mail. The Company declares itself committed to making its best efforts to comply with all requests for exclusion, when applicable, as soon as possible. Such exclusion, when it covers data necessary for the operation of the Service, will also result in the Termination of the Terms of Use and the deletion of the User’s Account. Even in this case, Quero Automação may keep the personal data stored, without subjecting it to active processing, in order to comply with its legal obligations to safeguard data.

8. Data Controllers

I want Automation as a Controller. The processing of the collected data is carried out by Quero Automação, or by third parties under the guidance of Quero Automação, which is responsible for the legality of the project as a whole, except in the cases mentioned in the “LIABILITY EXCEPTIONS” section of the Terms of Use or in the other hypotheses of exemption from liability provided for in this Policy or in the Terms of Use. Any and all requests, complaints, requests for information or exercise of rights of the holder may be made by written message to the address suporte@queroautomacao.com.br, containing, at least, the following information and documents:

a) Full name of the applicant;

b) RG and CPF numbers of the applicant;

c) E-mail address used to register on the Platform;

d) Copy of RG and CPF;

e) Description of the request.

Eventually, other information or documents may be requested to meet the request, if there is doubt about the veracity of the information provided or the identity of the requester.

User as Controller. In cases where the Platform is used by the User for monitoring and collecting data from third parties, whether they are family members, children, relatives, spouses, employees, collaborators, subcontractors and any other third party that interacts with the connected Equipment or frequents environments controlled or monitored by such Equipment, THE USER HIMSELF IS, FOR THIS PURPOSE, THE CONTROLLER OF SUCH PROCESSING OF THIRD-PARTY DATA,  with Quero Automação appearing merely as the Treatment Operator.

9. General provisions

General Rules of the Terms of Use. The general rules applicable to the Terms of Use are applicable to this Privacy Policy, especially those relating to applicable law, choice of law, and exceptions of liability and warranty.

Modifications. Our service may change from time to time. Therefore, we may unilaterally modify this Privacy Policy at any time. Whenever there is a material change to it, you will be notified through the contact information provided by you, which must be kept up to date in the “My Account” panel of the Service. In the notification sent, you will have access to the new text of the Privacy Policy, as well as a summary of the changes made. Upon such notification, by continuing to use the Service, you automatically agree to the new terms of the Policy. If you do not agree with the changes and want to cancel and delete your account, please send an email to suporte@queroautomacao.com.br.

10. Contact Us

If you have any questions or requests about this Privacy Policy, our practices, or our service, please contact us at suporte@queroautomacao.com.br.

Last update: 28/12/2020